Course No. SS06
In the final analysis only organisations which are customer and service-focused, will thrive and develop. If customer care is not deeply embedded in your organisational culture and is not the core of everyday practice then negative attitudes and destructive conflict begin to grow and affect the atmosphere in the workplace. By learning and living the rules of good Customer Care practice, you can contribute to a positive team-spirit and bring enjoyment and satisfaction back to your workplace.
Group work, case studies, role-plays and exercises, interspersed with input by lively demonstration by the facilitator, ensure that this is an energetic day, which encourages a fun atmosphere while achieving a high volume of useful learning suitable for application in every industry and profession.
Individuals who communicate with external customers, teams of mixed levels who want to reap the benefits of improved relationships of internal and external customers.