Course No. ML20

Course Introduction

This course teaches participants how to handle team members more effectively, build rapport with people, act assertively rather than aggressively, handle meetings, and deal with conflict within the team. It includes a series of practical exercises designed to illustrate the learning points involved. This course builds on some of the material within the teamwork and leadership course, so it is useful if participants have attended this course first.

Course Objectives

  • To allow participants to develop confidence in dealing with others through building effective relationships.
  • To give some practical methods for resolving conflict and running meetings with team members

Target Audience

Personnel who are new to first line supervision in a manufacturing environment. Personnel who are acting in a supporting role to manufacturing management, or those who are likely to be promoted into such a role.