Course No. SS03

Course Introduction

Within any development process it is critical that the customer requirements are clearly defined and understood, and that the process ensures that these requirements are translated into the finished product design. Unfortunately, in far too many cases this does not happen effectively as these two aspects of design are considered separately. The purpose of Quality Function Deployment is to ensure that the eventual design actually does meet the needs of the customer, by combining what the customer needs and how it is achieved into one framework.

Course Objectives

  • To give participants a working knowledge of Quality Function Deployment
  • To highlight the importance of a cross functional approach to the development process.

Target Audience

Anyone who is involved in a development role, either within Sales, Marketing or Engineering.